Frequently Asked Questions

Absolutely — since all of our pieces are made to order, customization is at the heart of what we do. Each product page features a “Customize” button, where you can submit your design preferences and personal touches.

Once we receive your request, one of our expert jewelers will reach out if any additional details are needed to bring your vision to life.

Yes, most pieces can be personalized with engraving. However, due to the intricacies of certain designs, some styles may not be suitable for engraving.

Each product page will indicate whether engraving is available, and you'll find an option to add your custom inscription during the ordering process. If you have any questions or special requests, our team is happy to assist.

Finding the perfect fit is important — and we’re here to help. You can use our Ring Sizing Guide to measure your finger at home, or request a complimentary ring sizer from us.

If you're unsure, we recommend sizing at the end of the day when your fingers are at their largest, and avoiding measurement when your hands are cold.

Still have questions? Reach out to our team, and we’ll guide you every step of the way to ensure the perfect fit.

Yes — all of our diamonds and gemstones are ethically sourced and 100% conflict-free. We are committed to responsible sourcing practices and work exclusively with trusted partners who uphold the highest standards in environmental and human rights.

You can wear your jewelry with confidence, knowing it was crafted with integrity from start to finish.

Of course — we stand behind the craftsmanship of every piece for a lifetime. If you ever need assistance, whether it’s care, repair, or questions about your jewelry, our expert jewelers are just a text away.

We're here to ensure your piece stays as beautiful as the moment you received it.

That’s easy! We’ve created a dedicated Jewelry Care page filled with expert tips and simple instructions to help you keep your jewelry looking brilliant every day.

From cleaning techniques to storage advice, it’s all there — so you can enjoy your piece for years to come.

Yes — we invite you to visit our workshop by appointment only, located in the heart of the Los Angeles Jewelry District.

Unlike traditional jewelry stores, we don’t keep rows of ready-made pieces on display. Instead, our space is a working studio where we focus on thoughtful design, craftsmanship, and creating custom pieces just for you. When you visit, you’ll work directly with our experts in an intimate, one-on-one setting.

Because our one-of-one and custom-designed pieces are uniquely crafted to your specifications, they are considered final sale and not eligible for return or exchange. We take great care in collaborating with you throughout the design process to ensure your vision is fully realized before your piece is completed.

If you have any concerns or questions during the process, our team is here to support you every step of the wa

Yes, your order will be shipped in discreet, unbranded packaging to ensure privacy and security. There are no logos or jewelry-related markings on the exterior of the box. Inside, your piece will be beautifully packaged and protected — ready for gifting or safekeeping, while maintaining a low profile during delivery.

For more details, please view our full Shipping & Delivery Policy.

We understand that sometimes a piece might not be exactly what you envisioned. If you're not fully satisfied with your purchase, you may return it within our designated return window, as long as the item is in its original, unworn condition.

Please note that custom or one-of-one pieces are final sale and not eligible for return. For full details, visit our Return Policy or reach out to our team — we're here to help.

At Cushion Cut Company, we specialize in creating made-to-order settings that are carefully handcrafted to fit the exact specifications of each center stone. To ensure the integrity, quality, and craftsmanship of the finished piece, we do not sell settings without also providing the center stone.

Our team is here to help you select the perfect diamond or gemstone to pair with your setting — feel free to reach out for personalized assistance.

Yes — all certified diamonds from Cushion Cut Company are laser inscribed with a unique identification number, typically located on the girdle of the stone. This microscopic inscription matches the number on your diamond’s certification (such as a GIA report), offering added peace of mind and traceability without affecting the beauty of the stone.

Yes — Cushion Cut Company proudly offers both lab-grown and natural diamonds. Our lab-grown diamonds are chemically and visually identical to natural diamonds, offering exceptional beauty, brilliance, and value.

Explore our full collection of lab-grown diamonds here, or reach out to our team for personalized guidance in finding the perfect stone.

Yes — all of our lab-grown diamonds are independently certified by leading gemological laboratories, such as the Gemological Institute of America (GIA) or IGI (International Gemological Institute). Each diamond comes with a detailed report verifying its quality, authenticity, and origin.

This ensures full transparency and allows you to choose your diamond with confidence and clarity.

Yes — lab-grown diamonds are 100% real diamonds. They have the same chemical, physical, and optical properties as natural diamonds. The only difference is their origin: lab-grown diamonds are created in a controlled environment, while natural diamonds form deep within the earth over millions of years.

Lab-grown diamonds offer exceptional beauty, brilliance, and value — and they’re virtually indistinguishable from mined diamonds to the naked eye.

Yes — Cushion Cut Company offers a curated selection of ring settings featuring high-quality lab-grown diamonds. Our lab-grown diamonds are ethically sourced, environmentally conscious, and just as stunning as their natural counterparts.

Since all of our pieces are made to order, many settings can be customized to accommodate different center stone shapes. If your preferred shape isn’t listed, don’t worry — simply contact us and our expert jewelers will work with you to adjust the design or create a bespoke setting tailored to your vision.

Absolutely. If you’ve chosen the perfect diamond but want your partner to help select the final setting, we offer a simple, elegant temporary solitaire setting designed just for proposals.

It’s a beautiful way to celebrate the moment, while leaving room for the two of you to personalize the final design together.